Privacy Policy
Effective Date: 2025-06-29
At StartupHero, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information across our website, apps, and services, including but not limited to our CRM platform (StartupHero.studio), e-commerce systems, support tools, and email communication platforms.
🔐 What Personal Information Do We Collect?
We may collect personal information when you:
- Register or create an account
- Place an order or request a service
- Subscribe to newsletters or marketing content
- Use our CRM or live chat services
- Submit a support request
- Participate in surveys, promotions, or lead capture forms
This information may include your:
- Name
- Email address
- Phone number
- Physical or mailing address
- Identity or passport number (for compliance or invoicing)
- Company registration or tax information
- Payment information (processed securely via third-party gateways)
⏱ When Do We Collect Your Information?
We collect your data when you:
- Browse or interact with our website
- Register or sign up for a service
- Use live chat, forms, or support channels
- Subscribe to newsletters or campaigns
- Interact with automated features (e.g. AI chatbot, CRM onboarding)
💡 How Do We Use Your Information?
We use your information to:
- Deliver personalized, relevant content and services
- Improve our website and customer experience
- Process orders and manage accounts
- Provide support, feedback, and follow-up
- Automate CRM functions like follow-up emails and appointment reminders
- Track user interactions for analytics and improvements
- Communicate special offers, service updates, and business insights
🔒 How Do We Protect Your Information?
- Our servers are secured behind firewalls and regularly scanned for vulnerabilities.
- All sensitive data is encrypted using SSL (Secure Socket Layer) technology.
- Access to personal data is restricted to authorized personnel only.
- All transactions are processed through secure payment gateways; we do not store payment information on our servers.
🍪 Do We Use Cookies?
Yes. Cookies help us:
- Remember items in your cart
- Recognize returning visitors
- Understand browsing behavior and preferences
- Serve targeted ads (Google Ads, Facebook, etc.)
You may disable cookies via your browser settings. However, disabling cookies may limit site functionality.
🤝 Third-Party Disclosure
We do not sell or trade your information. We only share your data with trusted providers that help us operate our site and services (e.g. payment gateways, hosting providers, analytics platforms) under strict confidentiality agreements.
🔗 Third-Party Links
We do not offer third-party products directly from our website. However, we may link to trusted resources, integrations, or partners for your convenience.
📊 Google Services
We use Google tools such as:
- Google Analytics
- Google Ads (including Remarketing)
- Google Display Network Impression Reporting
- Demographics & Interests Reporting
You can opt-out via the Google Ad Settings or by using the Google Analytics Opt-out Browser Add-on.
🚨 Data Breach Protocol
In case of a breach, we will notify affected users via:
- Phone (if provided)
- On-site notification
Within 7 business days of discovery
📧 CAN-SPAM Compliance
We collect email addresses to:
- Send updates and service notifications
- Respond to inquiries or support requests
- Send promotions and newsletters
To comply with CAN-SPAM, we agree to:
- Not use misleading headers or subject lines
- Clearly identify marketing messages
- Provide our company address in every email
- Honor opt-out/unsubscribe requests promptly
Unsubscribe anytime by following the link at the bottom of our emails or emailing hello@startuphero.co.za.
🚸 Children’s Online Privacy Protection (COPPA)
We do not knowingly market to or collect information from children under the age of 13.
📜 Fair Information Practices
We adhere to international privacy best practices and the Individual Redress Principle, ensuring:
- Access to legal recourse in the event of a data violation
- Transparent data collection and processing
🏛 California Online Privacy Protection Act (CalOPPA)
In accordance with CalOPPA:
- Users can browse anonymously
- We link this privacy policy from our homepage
- Users will be notified of changes on this page
📞 Contact Us
If you have questions about this policy, please contact:
StartupHero
1 The Avenue, Norwood,
Johannesburg, Gauteng 2123
South Africa
📧 hello@startuphero.co.za
📞 +27 11 087 6360
Last Updated: June 28, 2025
