Please read this policy carefully before making a purchase

REFUNDS & RETURNS POLICY

At StartupHero Business Services, we are committed to delivering quality services and digital products. Due to the nature of our offerings—custom services, digital products, and non-tangible deliverables—we do not offer returns, exchanges, or refunds on any purchases.

No Returns / No Refunds

  • All sales are final.
  • No refunds will be provided once payment has been made.
  • No returns or exchanges are accepted for services, digital products, or downloadable items.
  • By purchasing from StartupHero Business Services, you acknowledge and agree to these terms.

Exceptions (If Any)

In extremely rare circumstances, and at our sole discretion, we may consider a refund or credit in cases of:

  • Duplicate payments due to technical error.
  • Services not delivered as described, where the issue cannot be reasonably resolved.

All exception requests must be submitted in writing within 7 calendar days of purchase to hello@startuphero.co.za and will be reviewed on a case-by-case basis. StartupHero Business Services reserves the right to deny any such requests.

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